Returns & warranty
We sell genuine used OEM parts pulled from specific vehicles. Because each part is unique, please confirm fitment before ordering — use the VIN checker on each part or message us with your VIN and we'll verify it.
Returns
All parts are inspected and photographed before listing. If a part arrives damaged or is not as described, message us within 7 days of delivery with photos and we will make it right. Electrical parts, opened seals and parts that have been installed are not returnable.
Warranty
Engines and transmissions marked with a warranty carry the warranty stated on the listing, starting on the delivery date. Warranty covers the part only and does not cover labor, fluids, towing or consequential damage.
Fitment
Parts are listed with the donor vehicle's year, make and model, and where available the manufacturer's compatibility list. Options, trim levels and mid-year changes can affect fit — a matching year/make/model is a strong sign but not a guarantee. Sending us your VIN before you order is the safest way to confirm, and we're happy to check.
How to start a claim
- Open the order in your account and send us a message describing the issue, with photos.
- We'll reply with next steps within one business day — usually a prepaid return label or a partial refund, depending on the situation.
- Refunds go back to the original payment method and typically appear within 3–10 business days.
Not returnable
- Parts that have been installed, modified, disassembled or had seals opened.
- Electrical and electronic parts once installed.
- Parts ordered without confirming fitment where the listing's vehicle information was accurate.